Welcome to GenuScan. This guide walks you through everything you'll see and do in the app: choosing what to scan, capturing a product, reading the result, recording session details, and collecting scans in batches.
The brands and products shown here (Globex, Initech, Vandelay, Acme…) are sample data for illustration. In your app you'll see your own organization's brands and labels, but every screen and button works exactly as shown.
Contents
- Getting started
- Choosing a brand
- Choosing a label
- Scanning a product
- Entering details by hand
- Reading your result
- Recording session details
- Single vs. batch scanning
- Collecting a batch
- Signing in with a PIN
- If your device isn't authorized
- Settings & preferences
1. Getting started
When you open GenuScan it loads your organization's configuration and takes you straight to the first step of a scan. Depending on how your organization is set up, that first screen is one of:
- a list of brands (if you scan more than one brand) — see Choosing a brand;
- a session form (if your brand records audit/inspection details) — see Recording session details;
- a list of labels (if there's a single brand with no sessions) — see Choosing a label.
The first time you reach the camera, GenuScan asks permission to use it. Tap Request permission, then While using the app.
2. Choosing a brand
If your organization scans more than one brand, you start here.
- Tap any brand to continue.
- Use Filter brands by name to narrow a long list — start typing and the list shrinks to match. Tap the ✕ to clear it.
The ⋮ menu in the top-right corner is available throughout the app — see Settings & preferences.
3. Choosing a label
A label is the kind of label/tag you're scanning on the product. Pick the one that matches what's in front of you.
Some labels may appear dimmed with a note such as "Not configured for scanning" — those aren't available for the current selection, so choose another.
4. Scanning a product
Point the camera at the label so the barcode or QR code sits inside the viewfinder. The header reminds you which label you're scanning.
- The app reads the code automatically — hold steady until it captures.
- Turn Flash On (torch icon) lights up dark labels.
- Manual Entry (pencil icon) lets you type the values in if a code won't scan — see the next section. (Manual Entry appears only for labels that allow typed input. Some labels are scan-only and show just the flash control.)
5. Entering details by hand
If a code is damaged or won't scan, tap Manual Entry. The form has one field per required value, and each field shows the format it expects (for example CODE_128 or EAN_13).
You can fill in each field in either of two ways:
- Type it in — tap the field and enter the value with the keyboard.
- Scan just that field — tap the Scan button on the right of the field. The camera opens looking for only that datapoint (the banner reads, e.g., "Scan Product SN — Looking for CODE_128 barcode"). Capture the code and its value drops into that field; you stay on the form to complete the others. Tap Cancel to return without scanning.
This is handy when one code on a label scans easily but another is damaged — scan the good one into its field and type the rest.
Some labels also ask for a value you read off the product yourself — such as a Lot Number — which has its own field with no Scan button (it can only be typed).
Fill in every required field (marked *), then tap Submit. If a value doesn't match the expected format, the app shows "Invalid format" under that field — correct it and submit again.
Once the values are valid, tap Submit to send the scan.
6. Reading your result
After a scan, GenuScan shows the result. There are three possible outcomes:
| Genuine | Counterfeit | Indeterminate |
|---|---|---|
| Presumptively Genuine — a green check. The product matched the records. | Presumptively Counterfeit — a red cross. The scanned values didn't match the records (the screen lists what was scanned). | Indeterminate — an amber icon. The product couldn't be confirmed either way, with a short reason. |
Below the icon you'll see the product or scan details. At the bottom:
- Scan Again — returns to the camera to scan the next product.
- Done — finishes and returns to the start (the brand list, or the label list if you scan a single brand).
7. Recording session details
Some brands ask you to record details about why you're scanning — an audit, a delivery inspection, an investigation, and so on. When that's the case, you fill in a Session Detail form before scanning.
- Session — choose the type of session. The fields below change to match it (for example a Partner Audit asks for a Partner ID and Partner Name; Delivery Inspection asks for a Customer Name).
- Prefilled Session — if your organization has saved templates, pick one to fill the form automatically. Start typing to search the list.
- Country fields are searchable — start typing the country name and pick it from the list.
- Clear empties the form; Save confirms the details and moves you on to choose a label.
After saving, you choose a label as usual. Only the labels valid for the chosen session appear.
8. Single vs. batch scanning
When a label supports both, you choose how to scan:
- Single Scan — capture and submit one product at a time, seeing each result immediately. (This is the flow in sections 4–6.)
- Batch Scan — collect many scans first, then submit them together. Best for working through a large quantity quickly.
9. Collecting a batch
When you start a batch, you first confirm the Batch Information:
- Batch Name — pre-filled with the current date and time; edit it if you like.
- SKU (when required) — pick from the list. Start typing to search.
Required fields show "This field is required" until filled. Tap Save to begin collecting. The camera opens and you scan each product into the batch one after another.
Batch-only labels. Some labels (for example a Pallet Label) can only be scanned in a batch. Choosing one takes you straight to the Batch Information screen — there's no single/batch choice.
10. Signing in with a PIN
On a shared device, GenuScan asks each person to sign in with a PIN before scanning.
Enter your PIN on the keypad and tap Login. If the device times out, you'll be asked to sign in again.
11. If your device isn't authorized
If you see Device Not Authorized, this device hasn't been approved to use GenuScan.
Give the Device IMEI shown on screen to your administrator so they can authorize it, then tap Retry. You may also see a Not Configured screen if the device hasn't received its setup from your administrator yet — in both cases, contact your administrator.
12. Settings & preferences
The ⋮ menu (top-right, on most screens) gives you:
- Preferences — app settings (below).
- Upload Logs — send diagnostic logs if support asks you to.
- WiFi Settings / Network Settings / Date & Time / Language & Input — shortcuts into the device's system settings.
In Preferences you can:
| Configuration & sync | Scan feedback toggles |
|---|---|
- Configuration Sync — see when the app last updated its brands/labels, and tap Sync (or Force Sync) to refresh now.
- Manual Log Upload — Upload Logs Now for support.
- Play beep / Vibrate / Flash Default — feedback when a scan is captured, and whether the flash starts on.
- Upload Images on WiFi Only — saves mobile data by uploading scan images only on WiFi.
- MDM Configuration and Device Information are read-only details your administrator may ask for.
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